WHICH LOCATIONS ARE SERVICABLE?
We ship across India.
IS SHIPPING FREE?
Orders above INR 650 as final amount qualify for free shipping.
WHY IS COD (Cash on Delivery) NO LONGER AVAILABLE?
We cannot offer customized products (such as Hidden Message Candles) on COD. Due to technical limitations, we are unable to provide COD for selected items, hence the COD option has been removed from the store.
WHEN WILL I RECEIVE MY ORDER?
We try to ship your orders as fast as we can. However, please allow an estimate time of 1-3 days for your items to be shipped. Once dispatched, shipping is handled by a third party. So, kindly allow 3-7 days for your order to reach you depending upon your location. Kindly note that shipping delays can occur due to unforeseeable circumstances and we cannot promise delivery on a particular day. Also, shipping delays do not qualify for a refund. In case there is any other query, you can Contact Us or send an email to firstname.lastname@example.org.
WHAT IS EXPRESS SHIPPING?
In case you choose express shipping, we will make and ship your order on priority - as early as we possibly can and the mode of shipment would be express, where the delivery partner chooses the fastest route for your order to reach from us to you. Kindly note that we're based in Punjab, hence for deliveries in Punjab, Haryana, and Delhi, express shipping would only make a difference in dispatch time and not in shipping time. In case there is any other query, you can Contact Us or send an email to email@example.com.
WHAT HAPPENS IF MY ORDER GETS LOST IN THE MAIL?
If an order gets sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, upon confirmation from the postal service, we will send you a new package. Please see our refund and return policy for when these might be applicable to shipping situations.